Christian Guilds

Customer Feedback

Thank you for choosing to stay at a Christian Guild hotel.

We are always seeking to improve our service and would really appreciate your views on the quality and value of accommodation and service that you have experienced during your stay. By completing this feedback form and adding any comments you will be helping us to improve what we offer in the future.

Guide to ratings

On questions asking you to give a grade from 1 to 5, please use the following guidelines:

5: consistently exceeded my expectations
4: on occasions exceeded my expectations
3: consistently met my expectations
2: on occasions fell below my expectations
1: consistently fell below my expectations

About your stay

1. Name of hotel:
Abbot Hall Hotel
Lindors Country House Hotel
Moorlands Hotel
Sidholme Hotel
Treloyhan Manor Hotel
Willersley Castle Hotel

2. Room number:

3. How many nights did you stay?

4. How many others occupied the same room?

5. Date:

Tell us about yourself

6. Age group:
0-20           21-40           41-60           61-80           81+

7. Gender:
Female           Male

8. Purpose of visit:
Holiday
Short break (less than 4 nights)
Interest break
Conference
Other

9. How many times have you stayed at a Christian Guild hotel in the last 3 years, including this stay?
Once           Twice           Three times or more

10. What prompted this booking?
Previous stay
Recommendation
Special offer
Advertisement
Brochure
Came with a group
Internet
Other

Overall

11. Overall, how would you rate your stay with us?
5           4           3           2           1

12. Would you stay again?
Yes           No

13. Would you recommend us to a friend?
Yes           No

Reception

14. How well did we deal with your booking?
5           4           3           2           1

15. How well did we look after you on arrival?
5           4           3           2           1

16. How well did we deal with your questions during your stay?
5           4           3           2           1

Your accommodation

17. What was your overall impression of your room?
5           4           3           2           1

18. How well did your room meet your needs?
5           4           3           2           1

19. How well was your room serviced?
5           4           3           2           1

Restaurant

Please rate those meals which the hotel provided:

20. Breakfast:
5           4           3           2           1

21. Lunch:
5           4           3           2           1

22. Dinner:
5           4           3           2           1

23. Quality of service in the restaurant:
5           4           3           2           1

Hotel activities

24. How well did you rate the hotel's facilities?
5           4           3           2           1

If you are a conference delegate, please skip to question 27.

25. How did you rate the hotel's programme of activities?
5           4           3           2           1

26. How well did the Host(s) look after you?
5           4           3           2           1

Comments

27. Please write any comments you may have here:

Suggestions

28. Is there one thing which would have really made your stay with us much better?

Optional information

29. Your name:

30. Your address:

31. Your email address:

Please tick this box if you do wish to receive electronic mailings from Christian Guild